Frequently Asked Questions
1. Do your chair covers fit folding chairs?
Sorry, we do not fit folding chairs.
2.
How do I send them back when I am done?
You must call us on the Friday prior to your event so that
arrangements can be made for pick up after the event. This info is
contained in the Terms/Conditions page on the site as well as in the contract
you will be signing. The containers are picked up between the hours of
9am-4pm, no special time requests can be entertained, the courier companies do
not allow us to request pick up times. At your own risk you can leave the
containers available for pick up in a covered area where the courier can pick
them up if no one is going to be available to stay at the location during these
hours.
3. Can I get someone in person to help setup my event?
Sorry, we do not offer this service.
4. How far in advance should I place an order?
We recommend placing orders 4-6 months in advance to
ensure availability. We can also accommodate last minute bookings if inventory and shipping is available.
5. Can I preview samples to be sure I'm making the right
choice?
YES! Chair Cover King's top priority is making sure our customers are happy
with their final selection. To view a sample please let us know a little more
about your event by using the Contact US Form. You will receive a response with a quote and
further instructions for obtaining samples. A shipping and handling charge
of $25.00 + gst applies with each request for a sample.
6. Your prices are great! How do I know I'm getting
quality products?
Chair Cover King is committed to quality and customer service. We
offer quality products at low prices due to our large inventory and low mark-up. Referrals
are very important to our business and we understand that.
Every chair cover is either brand new or washed
& hung prior to shipping.
7. Do I need to wash them or re-hang before returning?
No. Do not wash. Simply place into special containers after undoing
the ties on the chair covers. Do not replace or ship back the coat
hangers.
8. Does your price include delivery?
Yes. You will not be charged extra for delivery
9. Where can I arrange delivery to?
Anywhere in the 10 provinces. We do not deliver to the Territories.
You can arrange delivery to your home, office, banquet hall or other place that
suits your needs.
10. How do they arrive?
Our chair covers will arrive in special shipping containers with 25-30 chair
covers in each container and on hangers. You can keep them in the box or hang them
whichever is more convenient for you. The boxes dimensions are 21x17x12'' and
weight approx. 31 lbs each.
11. Where do I start?
We want to make this process simple for you. Let us know the details of what
you need for your event by filling out the
CONTACT US page and one of our associates will contact you via email or phone.