Frequently Asked Questions

 

1. Do your chair covers fit folding chairs?
Sorry, we do not fit folding chairs, bistro chair or chairs with arms.  Your chair must be 37.5" or shorter for the Bella Style to fit and for the Imperial Style your chair must measure 33-42" in height.  Measure the top of the back to the floor to get the proper measurement.

2. How do I send them back when I am done?
Your order will be picked up on the Monday following the event (Tuesday if Monday is a holiday)  You simply repack the chair covers into the special containers we sent them in and place the return label overtop of the old ones.  The ship to and pick up address may not be changed after the shipment has been made due to UPS policies.  The containers are picked up between the hours of 9am-5pm, no special time requests can be entertained as UPS does not allow us to request pick up times.  At your own risk you can leave the containers available for pick up in a covered area where the courier can pick them up if no one is going to be available to stay at the location during these hours.

3. Can I get someone in person to help setup my event?
Sorry, we do not offer this service.  We do recommend that you talk to your contact at the venue, they are usually very helpful and may offer to do it for free or at a fee.  It only takes 40 minutes for 1 person to put on 100 chair covers.

4. How far in advance should I place an order?
We can also accommodate last minute bookings if inventory and shipping is available.  We recommend placing orders 4-6 months in advance to ensure availability.

5. Can I preview samples to be sure I'm making the right choice?
YES! Chair Cover King's top priority is making sure our customers are happy with their final selection. We are more than happy to send out a swatch of the colour choice to you. Please use the Contact US Form.  A shipping and handling charge of $25.00 + hst applies with each request for a color sample.

6. Your prices are great! How do I know I'm getting quality products?
Chair Cover King is committed to quality and customer service.  We offer quality products at low prices due to our large inventory and low mark-up. Referrals are very important to our business and we understand that.
Every chair cover is either brand new or washed & hung prior to shipping.

7. Do I need to wash them or re-hang before returning?
No.  Do not wash.  Simply place into special containers after undoing the ties on the chair covers.  Do not replace or ship back the coat hangers.

8. Does your price include delivery?
Yes.  You will not be charged extra for delivery or any other fees.  The price you see is the price you pay.

9. Where can I arrange delivery to?
Anywhere in Canada (Except the territories) and anywhere in the USA (Except PR, Hawaii & Alaska).   You can arrange delivery to your home, office, banquet hall or other place that suits your needs. 

10. How do they arrive?
Our chair covers will arrive in special shipping containers & the chair covers in each container are on hangers.  You can keep them in the box or hang them whichever is more convenient for you.  The boxes dimensions are 21x17x12'' and weight approx. 31 lbs each. 

11. Where do I start?
We want to make this process simple for you. Let us know the details of what you need for your event by filling out the Order Form page and one of our associates will contact you via email or phone.